Shipping and Returns Policy
Shipping and Delivery Policy
BENNO'S BUTTONS ships merchandise to all locations within the continental United States, Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
* We now also ship worldwide:
All international customers must download, complete, and return our international order form (click link below):
In regard to expedited shipping options (Next Day, 2nd Day, or 3-Day), please be advised that every effort will be made to prepare these packages for shipping the same day the order is received, as long as these orders are placed before 2pm Central time. However, we cannot guarantee same day shipments in every case as factors beyond our control may occur, e.g. items on back-order, needing special preparation, or due to other unforeseen circumstances. If we are unable to ship that day, we will attempt to contact you by email and/or phone for instructions. In addition, please note that the day a package is picked up from our location is not to be included as one of the "shipping" days. There is no shipping on Saturday or Sunday, and weekends do not count as "shipping days".
Benno's endeavors to ship all USPS and UPS/Fed Ex Ground orders within two business days. However, there can be no guarantee due to possible contingencies as enumerated above. In the event of a delay in shipping, every effort will be made to contact customers with information regarding estimated delivery time. Orders that qualify for Free Shipping may be sent via US Mail or UPS/Fed Ex at our discretion.
Benno's is not responsible for delays in shipping due to circumstances beyond its control, including, but not limited to: inclement weather, carrier routing errors, or other delays incurred by carrier, address errors entered by customers, etc.
The risk of loss, and title for all merchandise ordered on this web site, pass to customer when the merchandise is delivered to the shipping carrier.
Items can be returned or exchanged within 15 days of receipt.
Please request a Product Return Authorization Form before returning any merchandise.
All returns must be initiated within 15 days of delivery date. Benno's Buttons is not responsible for returned items that are lost or damaged in transit. Original merchandise must be returned and received by Benno's Buttons before refunds can be processed.
When your return is received, we will issue a refund to your credit card or PayPal account for the value of the merchandise returned, subject to a restocking fee of 25%. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or you received a product other than that which was ordered. Please ship return items via service with a traceable delivery system.
The following items cannot be returned or exchanged:
Special order items (e.g. items utilizing customer's original artwork or logo)
Back-ordered items in excess of one (1) gross
Please be aware that we cannot offer a refund on ribbon purchased as cut yardage -- only full spools, un-opened, can be returned.
Items that do not include original packaging
If an item is defective, we will either replace the item(s) with a new product from our inventory, or reimburse your credit card or PayPal account for the cost of the item(s) upon return. Merchandise cannot be replaced after 15 days from receipt of goods, or 20 days from invoice date, whichever is later.
BEFORE RETURNING ANY PRODUCTS:
Please call 214.634.2324, or email us at firstname.lastname@example.org, and request a Return Authorization Form. This form must be completed and returned with merchandise before credit can be issued.
If an item appears to be missing from your package, please take the following steps before contacting Customer Service:
Check package thoroughly, as items can shift under packaging materials during transit.
Please verify that the items are not on back-order.
Missing items should be reported within 5 business days of delivery.